All insured people should choose a family practitioner, who is the first contact point in case of illness. The family practitioner treats minor illnesses, can make home visits and gives referrals to visit a medical specialist.
Family practitioner for Tartu Art College Erasmus students:
Dr. Pilv, phone: +372 7441603
Visiting hours: Mon 12-16, Tue 9-13, Wed 14-18, Thu and Fri 9-13. Do not forget to take your EHIC or private health insurance documents with you.
No referral is needed to visit a psychiatrist, gynaecologist, dermatovenerologist, ophthalmologist, dentist, pulmonologist (for tuberculosis treatment), infection specialist (for HIV/AIDS treatment), surgeon or orthopaedist (for traumatology).
For more information on family practitioners, see the website of Estonian Health Insurance Fund. The list of family practitioners in Tartu is available on the city of Tartu's website (in Estonian). As the information is in Estonia, ask your tutor’s help when choosing and signing up with a family practitioner. In case the doctor does not speak English, you could also try asking your tutor to come with you to the appointment.
As the practitioners serve people according to the registration, if you need to visit a family practitioner, please ask for your Estonian friend to call beforehand and make an appointment. You must pay for the health services, provided by the family practitioner, yourself. Keep all the cost documents and referrals and apply for compensation from your insurance provider.
Visit costs approx. 20 EUR, plus fees of other procedures done by the practitioner.
There is also 24-hour medical telephone counselling, call 1220. The service is guaranteed in Estonian and Russian. If using foreign mobile network operator, please dial +372 634 66 30 for medical counselling.
Specialised medical care
All visits to medical specialists are organized via the family practitioner except for specialists. International students are advised to consult the family practitioner when choosing a particular medical specialist. Visit fee for a medical specialist is up to 5 EUR. However, some appointment times are outside the insurance scheme and then the visit fee may be much higher. It is advisable to ask about the visit fee when making the appointment.
Medical specialist may find that you need hospitalisation. If you are insured, in-patient fee of up to 2.50 EUR per day is charged for up to 10 days per hospitalisation.
In most cases, you should only pay the visit fee and the doctor will send invoices for the rest of the costs directly to your insurance provider. If the doctor you visit does not have a contract with the insurance provider for the compensation of cost, you must pay the full cost of the health service yourself. In that case, keep all the cost documents and referrals and apply for compensation from your insurance provider. If you have any problems using your (private) health insurance in Estonia, you can ask for information and advice from your insurance provider or the Estonian Health Insurance Fund by calling their information line 16363.
Emergency medical service and accident ward
One can reach an ambulance on 112 from all over Estonia.
The accident ward and the emergency medical service unit are open 24/7 and you may seek help from them especially at weekends and at night time when family practitioners are off duty. In Tartu, both the emergency medical care unit and the accident ward are located in Puusepa St. 8. In the case of emergency treatment, you may always go to the emergency reception or call an ambulance.
Transportation by ambulance in the case of emergency is free of charge. Visit fee of up to 5 EUR can be charged if you go to the emergency reception.
Emergency medical care unit
L. Puusepa 8, Section G1
Tel: 731 8195, 731 8202
For adults, dental care is not free of charge. Usual visit may cost from 10 EUR upwards depending on the problem. There are many dental care providers in Tartu, the most central one is the Stomatology Clinic of Tartu University (Town Hall Square 6, 2nd floor, tel. 731 9100).
You can find information on dental care providers on the city of Tartu's website (it is in Estonian, so please ask further assistance from your tutor).
The most central pharmacy is Tartu Raeapteek in the town hall building (at Town Hall Square), open 24 hours. However, there are many pharmacies all around the city (also in each shopping center in city center).